Shipping Information – skin18com

Shipping Information

  • Free Shipping (US$40+ for 13 countries)
  • Free Shipping (US$60+ for 36 countries)
  • NO Free shipping other countries
  • * Shipping to Spain is temporary unavailable * updated on Feb 2017

Track your package by entering your tracking on below box or go to following links according to your own country:


Free standard shipping on US$40+ (13 countries)

  • Free shipping on US$40+ orders on 13 countries only includes Australia, France, Germany, Hong Kong, Israel, Japan, New Zealand, Norway, Singapore, South Korea, United Kingdom (Great Britain), United States and Vietnam
  • All standard shipping will have Special Tracking and treated as Priority Mail.
  • Package will be treated as priority mail in the destinations and speeding up mail process.  In terms of the delivery speed, it will take around 7 to 14 working days for mail item to each recipients (subject to flight availability and progress of customs clearance and aviation security check, etc)

Free standard shipping on US$60+ (36 countries) 

  • Free shipping on US$60+ orders on selected countries listed on below space:
  • All standard shipping will have Tracking.
  • In terms of the delivery speed, it will take around 8 to 16 working days for mail item to each recipients (subject to flight availability and progress of customs clearance and aviation security check, etc)
    • Afghanistan, Anguilla, Austria
    • Bangladesh, Belgium, Bhutan, Brunei
    • Cambodia, Canada (13 of 13 provinces), China, Christmas Island, Cocos (Keeling) Islands
    • Denmark, Dominican Republic
    • Fiji
    • Gibraltar
    • India (36 of 36 states), Indonesia (34 of 34 provinces), Italy
    • Korea, Democratic People's Republic Of
    • Malaysia (16 of 16 states/territories), Maldives, Myanmar
    • Nepal
    • Pakistan, Philippines
    • Russia (81 of 82 regions)
    • Solomon Islands, Sri Lanka, Swaziland, Sweden, Switzerland
    • Taiwan, Thailand, Timor Leste
    • United Arab Emirates (7 of 7 emirates)

NO free shipping (all other countries)

* Skin18 team is still trying to ensure we ship to most countries around the world, following table will be updating to final version before 1st of March.

  • Albania, Algeria, Andorra, Angola, Antigua And Barbuda, Argentina (24 of 24 provinces), Armenia, Azerbaijan,
  • Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia And Herzegovina, Botswana, Bulgaria, Burkina Faso, Burundi,
  • Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic,
  • Djibouti, Dominica, Ecuador, Egypt (29 of 29 governorates), El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia,
  • Falkland Islands (Malvinas), Faroe Islands, Finland, French Guiana, French Polynesia,
  • Gabon, Gambia, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guatemala (22 of 22 regions), Guinea, Guinea Bissau,
  • Haiti, Holy See (Vatican City State), Hungary,
  • Iceland, Iran, Islamic Republic Of Ireland,
  • Jamaica, Jordan
  • Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan,
  • Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania,
  • Macedonia Republic Of Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico (32 of 32 states), Moldova Republic of Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique
  • Namibia, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island
  • Oman Panama (13 of 13 regions),
  • Papua New Guinea, Paraguay, Peru, Pitcairn, Poland, Portugal (20 of 20 regions),
  • Qatar, Republic of Cameroon, Reunion, Romania, Rwanda
  • Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Slovakia, Somalia, South Africa (9 of 9 provinces), St. Vincent, Sudan, Suriname
  • Tajikistan, Tanzania, United Republic Of Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu
  • Uganda, Ukraine, Uruguay, Uzbekistan
  • Venezuela, Wallis And Futuna, Yemen, Zambia

Free standard shipping policy

  • Free standard Shipping are posted by Hong Kong Post
  • Orders received on business day (Monday - Friday).
  • Receiving package 6-17 business days from the date that it is shipped out and not necessarily from the date that it is placed
  • After your payment is authorized and verified, it can still take up to 1-3 days to process your order.
  • Please note that all sending out packages are required to have a tracking number due to package lost.
  • Situation with [ pending customs inspection ] is possible for shipping, most possible countries are Spain, Philippine, India, Indonesia Philippine, Pakistan, Russia, etc - on this, Skin18 has absolutely no control over but waiting, we can only chase the status for you. 
  • Please note that customer is responsible for all [ custom charges ] on your country and Skin18 has no responsible on custom inspection or any other related fee.
  • Skin18 pay no responsibility for returning package due to a country's policy that involves [ custom inspection ] and no refund / return will be allowed in this case.
  • After we receive your order, we will contact you if your country is under our special cases

Delivery Rates & Services

  • Below are the delivery methods available with estimated arrival time:
Shipping Rates & Delivery that us under US$40
Service Cost Delivery Time
Standard Shipping from us$3 to us$72 6-17 Business Days
Receipt & Insurance + us$2 Secure your package
Express Shipping (SpeedPost) us$50 / us$60 2-4 Business Days
  • Detail on Standard Shipping
------------
Shipping method title Weight Fee A Fee B
Order under US$40 / US$60 (Under 50g) 0 – 0.05kg us$3 us$5
Order under US$40 / US$60 (51g to 100g) 0.051 - 0.1 kg us$5 us$7
Order under US$40 / US$60 (101g to 200g)       0.11 kg - 0.2 kg us$7 us$9
Order under US$40 / US$60 (201g to 350g)       0.201 kg - 0.35 kg us$9 us$11
Order under US$40 / US$60 (351g to 450g) 0.351 kg - 0.45 kg us$11 us$13
Order under US$40 / US$60 (451g to 600g) 0.451 kg - 0.60 kg us$13 us$17
Order under US$40 / US$60 (601g to 850g) 0.601 kg - 0.85 kg us$17 us$21
Order under US$40 / US$60 (851g to 1100g) 0.851 kg - 1.1 kg us$21 us$28
Order under US$40 / US$60 (1101g to 1500g) 1.101 kg – 1.5 kg us$28 us$34
Order under US$40 / US$60 (1501g to 2000g) 1.501 kg – 2.0 kg us$34 us$45
Order under US$40 / US$60 (2001g to 3000g) 2.001 kg – 3.0 kg us$45 us$60
Order under US$40 / US$60 (3001g to 4000g)** 3.001kg - 4.0kg us$60 us$70
Order under US$40 / US$60 (4001g to 5000g)** 4.001kg – 5.0 kg us$70 us$80
** Express not available
* Fee A: 5 countries includes Hong Kong, South Korea, Singapore, United States and Vietnam.  
* Fee B: All other countries

Standard Shipping

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. Skin18 will always try our best to trace your package but there are situation that skin18 cannot control.  Please read our Terms of Purchase here.

Express Shipping

Your order will be delivered by Express Priority Mail who will attempt to deliver the goods to you three (3) times. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange the receipt of your package. Your signature will be required upon delivery. If you have any questions related to your delivery, please contact us.
 

Currency Conversions

All prices listed on our site are in US dollars, and charged to your credit card in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current currency exchange rate. To get an estimate of the current rate, check out the link below: http://www.xe.com/

Returns Policy

Customer is responsible for the cost of return shipping back to SKIN18. Please refer to our international returns policy here for further information on how to return your packages.  If the package got returned to Skin18 by your local post office, resenting solutions as follow:
  1. Customer will bear the 100% of extra postage if tracking stated that customer did not go to collect package from local post office with local policy. 
  2. Skin18 will NOT be responsible for another "re-delivery" cost due to an argument or misunderstanding of package delivery.  Please understand that Skin18 has absolutely NO control over this kind of matter.
  3. Both Skin18 and customer will share the extra postage only on cases when proven that customer is innocent on getting package with local post office with official letter prove from the post office.
  4. Skin18 will bear the extra postage only with legal prove that there were address printing error or there was Skin18's fault.

Incomplete or Insufficient address Issue

Please make sure shipping address is typed-in correctly - check it TWICE.  If package is returned to the Skin18 (sender) because of an incomplete or insufficient address, Skin18 will NOT be responsible on any return / refund / resend.  Please understand as Skin18 needs to pay additional shipping fee in order to get back the package, the only solution is to place order and repay again.  If there are chances where Skin18 can get back package without having to pay for any additional postage fees, we can resend package but customer has to pay for the "second" time shipping fee.

 


* updated on Feb 2017 - Free shipping with order US$40+ adjusted from 5 countries to 13 countries. Shipping to Spain is temporary unavailable.

* updated on June 2016 - Free shipping with order US$40+ adjusted from 13 countries to 5 countries only.

* updated on March 2016 - Skin18 would like to thank you with all suggestions and supports from our beloved customers from India and Pakistan, Skin18 is going to change our free shipping cost from US$80 to US$60 as a trial on March.  If you have any questions, please email to info@skin18.com

* updated on Jan 2016 - due to a rapid changes and problems occur with packages to many countries, Skin18 had changed our free shipping policy on 25th Jan with two free shipping policies.

 

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